Tenant FAQs

If you are interested in one of our properties, we encourage you to request a showing. If the unit is vacant, we offer self-tours. If the unit is occupied, we would be happy to have you meet a keyholder on site to view the interior of the suite.

Your first month's rent is due in full prior to the start date of your lease. This first month's rent payment is the sum of your base rent charge, your OpEx charge, and any utility charges. The due date is noted on your lease. This initial rent payment will cover the charges from the lease start date until one day before the corresponding date in the following month. Late fees will apply if all charges are not received on time. Please enjoy this quick video with additional details:

We would love to have you apply for any of our commercial units. You can begin the process by viewing the interior of the suite (please reach out to set up a showing).

Please fill out a quick application. and once that’s received, we will begin preparing a non-binding summary of the lease called a Letter of Intent.

Once that’s signed, we will put together a lease for your tenancy. The security deposit and first month’s rent will be due at lease signing. Confirmation of utility set up and insurance will be required

Notice something you'd like looked at by our Maintenance Team? The fastest way to report maintenance and have it addressed will be through the Tenant Portal here: https://gridpm.appfolio.com/connect/users/sign_in 

From there, you can submit a new maintenance request. Describe thoroughly what the problem is, and what you've already done to mitigate the problem, and include pictures when possible.

Over the Phone: If you'd prefer to speak with a live agent, call or text our 24 7 maintenance line and follow the prompts to connect with a representative. From there, you'll be connected with the first available agent.

*If you have a question about what maintenance items are considered a tenant versus a landlord responsibility, please refer to your lease.

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In most cases, your lease will require a commercial general liability policy of 1,000,000 dollars per occurrence and 2,000,000 dollars of general _aggregate coverage. _Your lease also requires business auto liability insurance coverage, covering owned, non-owned, and hired vehicles.

Grid Property Management and the Property Owner will also need to be listed as additional insured on your policy. The full property address including the leased suite needs to be listed on the certificate.

Please reference Section 18 of your lease for full details!

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If you decide to vacate your space early, you will continue to be responsible for all financial terms of your lease, including, but not limited to, the following:

1. Rent payments, utilities, and operating expenses
2. Repayment of prior lease commissions and fees paid to brokers, Grid or the previous property management company
3. Restoring the suite to its original rentable condition

4. Concessions paid to the replacement tenant (for example, if we need to lower the rent to re-lease the suite)
5. Marketing costs and commissions for finding a replacement tenant

Alternatively, rather than vacating the space early, you may be eligible to sublet the space to another party. Please review Section 22 of your lease. If you have any questions about an early vacancy, please contact your property manager. 

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RSF, or Rentable Square Footage, is the sum of a tenant's usable square footage plus their pro-rata share of the site's common areas.

We use RSF Billing as a method for dividing costs between suites that share a common utility meter.

In this billing arrangement, tenants are charged for utilities (often gas and electric) based on the proportion of space that their suite occupies compared to the entire group of suites served by that utility meter.

Interested in learning more? Please watch this quick video: 

Each property incurs certain common costs that need to be proportionately billed to each tenant. These costs are called Operating Expenses, and include property taxes, the cost of the property's insurance, common area maintenance, and, for some properties, the cost of water and sewer services. Each month, you are charged your pro-rata portion of the estimated OpEx for the year. Your pro-rata portion is determined by how much space your unit represents of the overall property.

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At the beginning of each calendar year, we complete a forecast of the Operational Expenses for the property for the coming year. At the end of each calendar year, we compare the forecast to the actual spending, and issue you a credit or an additional charge accordingly.


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